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HCCA Intersection of Compliance & Quality Conference

Using the Patient Concern Process to Drive Quality AND Compliance

1:00 PM CT – 2:00 PM CT

Thank you to our Media Partner:

Learning Objectives:

• Identify at least 3 indications of an effective concern process
• Understand the need for quality as well as compliance oversight in the process
• Name at least 3 ways the concern process can drive effective change in your organization

Speaker:

We are actively monitoring attendance. At random times throughout this session, you will be prompted with a pop-up to confirm that you are still actively participating in the virtual session. You will not see the pop ups if you are in full screen mode or your pop-up blocker is on. In addition, make sure you are disconnected from any VPN as they can also cause interference and that you have a stable internet connection (hard line is always best). Active attendance monitoring is only required if you will be requesting external CEUs for NASBA or CLE credits. If you only need Compliance Certification Board (CCB)® CEUs, it is not required to participate in active monitoring.